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Get the detailed breakdown of your customers issues
Tagging tickets manually is cumbersome and unreliable, and Customer Service agents often fail to categorize the important details of customer queries. They can even leave up to 60% of your support tickets untagged.
Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorisation needs to be. We will also automatically apply new tags or categories to your entire ticket history.
Make your business better
Cx Moments automatically summarizes your customer queries by area. Now, you can show each Department the customer issues they own, and which ones they should prioritize:
- Tell your Shipping team which carrier has the most delivery issues.
- Show Product owners what features your customers struggle the most with.
- Tell Marketing about an urgent problem with a recent promotion.
One glance and a few clicks is all it takes to make your business better.
Improve Customer Experience
- In one click, see what contact drivers are trending up and need special attention.
- Check who are your star performing agents.
- Discover what areas your agents struggle the most with, and may need training on.
“We like to think of each of our clients as partners, working with innovative companies such as Cx MOMENTS is key in our approach and helps us to provide the best possible customer experience for them.
– Stephen Hegarty, Chief Operating Officer Voxpro
“Cx MOMENTS provides the team with a detailed view of all of the interactions Freshly has with its customers, helping us to quickly report on our customers issues and improve on our overall customer experience.
– Colin Crowley, VP CX Freshly
“Cx MOMENTS gave tech support a seat at the decision making table by giving us detailed data on what our customers want and will be used to help shape our next generation of products at Rediker Software.
– John Daigle,
Head of Technical Support Operations Rediker Software
“It’s not always easy getting into the shoes of your users, but Cx MOMENTS has given us the tools to be able to make sure their experience on our product is the best we can make it.
– Hilary Catton, Director of Customer Support BiggerPockets
“Cx MOMENTS allowed us to better understand our end users and improve our agent’s efficiency. We no longer need to rely on manual input of tags in tickets and we get some interesting insights using the software.
– Eliel Benarroch, CS Manager Foto.com
Cx Moments integrates with major Helpdesks including Intercom, Zendesk Support, Zendesk Chat, Freshdesk, Freshservice, Salesforce, LiveChat, Zoho.
We add new integrations all the time, but if your Helpdesk is not yet pre-integrated with us, you can still get started in minutes by using our CSV upload feature.
See our full list of integrations here.