Instant insights from your customer conversations

Discover what bothers your customers and hurts your business the most. In just a few clicks, categorize and trend 100,000's of customer support cases, tickets and live chats.

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Get the detailed breakdown of your customers issues

Tagging tickets manually is cumbersome and unreliable, and Customer Service agents often fail to categorize the important details of customer queries. They can even leave up to 60% of your support tickets untagged.

Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorisation needs to be. We will also automatically apply new tags or categories to your entire ticket history.

Make your business better

Cx Moments automatically summarizes your customer queries by area. Now, you can show each Department the customer issues they own, and which ones they should prioritize:

  • Tell your Shipping team which carrier has the most delivery issues.
  • Show Product owners what features your customers struggle the most with.
  • Tell Marketing about an urgent problem with a recent promotion.

One glance and a few clicks is all it takes to make your business better.

Improve Customer Experience

  • In one click, see what contact drivers are trending up and need special attention.
  • Check who are your star performing agents.
  • Discover what areas your agents struggle the most with, and may need training on.

Our customers

Helpdesk Integrations

Cx Moments integrates with major Helpdesks including Intercom, Zendesk Support, Zendesk Chat, Freshdesk, Freshservice, Salesforce, LiveChat, Zoho.

We add new integrations all the time, but if your Helpdesk is not yet pre-integrated with us, you can still get started in minutes by using our CSV upload feature.

See our full list of integrations here.

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