Automated Quality Assurance
on 100% of your customer conversations
Scale your Contact Center QA by automatically scoring your tickets, cases and chats. Discover and trend agents' performance around regulatory compliance, delivery of branded greetings, behavior and empathy.
No credit card required
Trusted by the best
Configurable QA rules to meet your specific business needs
Select from the library or create customized QA rules that measure your own brand, regulatory compliance and behavior objectives.
Automatically view performance against each QA criteria
- View Pass and Fail rates for each Auto QA rules
- Trend performance against compliance, best practice and behaviour guidelines
- Customise date ranges, and filter per agents groups, brands or channels.
No credit card required
Automatically track agent compliance
Monitor for non-adherence to script and avoid regulatory breaches that may result in penalties.
Reduce time to score with visual markups
Assist your evaluators with rich markups that help you see which QA rules passed or failed, and where in the conversation. Highlight in one-click the agent’s keywords or phrases that triggered these results.
No credit card required
One QA portal to analyze all your channels
Cx Moments can centralize the analytics for multiple systems, as it integrates with all major Helpdesks, including Intercom, Zendesk Support, Zendesk Chat, Freshdesk, Freshservice, Salesforce, LiveChat, Zoho, Dixa.
And we add new integrations all the time !
Free trial available!
Evaluate your own agent conversations with Cx Moments 14 days free trial. Our trial is entirely free of charge, no credit card is required.
Connect your Helpdesk or Live Chat platform in a few clicks, and configure your first Auto QA rules in minutes. Full on-boarding and configuration support are provided over one-2-one calls.