Let your customers make your business better
Better than sending satisfaction surveys, listen to your customers when they contact your support team. They will tell you what's wrong ... without you asking them.
Trusted by the best
Catch revenue issues in real time
- Detect problems with new promotions as soon as you launch them.
- Monitor product returns and wrong shipments.
- Track quality complaints that could affect your sales.
Improve processes to reduce your cost
- Detect cancellation requests in real-time, and save on fulfilment costs
- Understand which ticket types are avoided by agents and better focus your process improvement efforts.
- Measure time spent and other support KPIs against each contact driver to understand where support costs could be reduced.
Correlate support insights with other business data
Export your Cx Moments data into your central warehouse or data repository:
- Develop and share enterprise reports using your own BI tools
- Correlate and enrich Cx Moments insights with data from other CRM or ERP systems.
- Generate micro targeting marketing lists based on specific customer insights.
Integrations
Cx Moments integrates with major Helpdesks including Intercom, Zendesk Support, Zendesk Chat, Freshdesk, Freshservice, Salesforce, LiveChat, Zoho.
We add new integrations all the time, but if your Helpdesk is not yet pre-integrated with us, you can still get started in minutes by using our CSV upload feature. See our full list of integrations here.