Customer insights for Product teams who listen
Build a customer centric roadmap using real customer data. Discover what issues need prioritizing. Run instant volume and trend reports on customer feedback without help from your support team.
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Customer-centric product roadmaps
Focus your roadmap on what matters the most to your customers. Trend their feedback and feature requests to build a truly customer-centric product.
Cx Moments will tell you exactly how many customers are looking for specific features or complaining about a specific problem.
Instant feedback on new products
- Detect and fix early problems with new products before they creep up into massive support issues.
- Collect feedback on new features as soon as you launch them.
- No need to train your customer support agents on new tags, or interfere with their existing manual categorisation. Cx Moments will track anything you need, both going forward and in your ticket history.
Prioritize product fixes and improvements
- Detect and fix bugs before they become a bigger issue.
- Let customer-centric insights prioritize issues that are causing the most problems.
- Trend customer feedback to check that old problems are indeed resolved in your new product releases.
- When analysing and fixing problems, instantly read the full customer complaints without login to your Helpdesk.
Integrations
Cx Moments integrates with major Helpdesks including Intercom, Zendesk Support, Zendesk Chat, Freshdesk, Freshservice, Salesforce, LiveChat, Zoho.
We add new integrations all the time, but if your Helpdesk is not yet pre-integrated with us, you can still get started in minutes by using our CSV upload feature. See our full list of integrations here.